Terms and Conditions

COVID-19 Safety Measures & Frequently Asked Questions

Reservation Terms

All guests must have a reservation before visiting us.

Number of guests per reservation
The maximum number of guests you will be able to book for online will be 6 and following latest government guidelines these should follow the ‘rule of 6’ or be from up to 2 households. In the case of Scotland it’ll be for a maximum of 6 guests and from up to three households as well. If you wish to make a reservation for a larger household please contact our reception teams ([email protected] / [email protected] / [email protected] / [email protected] / [email protected].uk) and they will be happy to help.

To maintain physical distancing guidelines and avoid waiting times at reception we will limit the number of guests we welcome every 15 minutes.

Face Coverings

Scotland: We ask that all our guests (unless exempted) wear a face covering when entering the restaurant and whenever not seated at their table.

In England this same requirement applies (unless exempted)

Cancellations & Deposits
PLEASE NOTE: We will require card details for all reservations for our restaurants. You will not be charged upon making your reservation, though we require a minimum notice of 24 hours should you no longer wish to fulfil it. Failure to cancel your reservation with the requested notice will result in an automatic £10 charge per person.

Card details are securely stored with our card payment provider Stripe. Stripe complies with all Payment Card Industry Data Security Standards. We do not hold the details or have direct access to them. Details will be held only for as long as they are required based on the transaction type and subject to regulations.

Arriving at our restaurants
In order to observe physical distancing guidelines safely and effectively, we ask that all guests arrive promptly and punctually. Please note, you may need to join a short queue outside, and a member of our team will be on hand to assist you and take you to your table.

In order to keep our guests and team as safe as possible, we will be carrying out guest temperature checks on arrival. Should anybody in your party present with a temperature as per PHE/PHS guidelines, unfortunately all members of the party will be unable to dine with us. During this time, we will not be able to accommodate you in our bar or terraced area before your reservation and we will not be operating a cloakroom.

Test and Trace/Test and Protect
Due to our responsibility as a restaurant, we are unable to accept and confirm a reservation without the full and correct name, contact number and email address of ONE designated person of each party. Should the need arise, we will share relevant contact details with public health authorities.

Please note we are only taking contactless and/or card payments at the moment. 

We welcome children of all ages and believe we provide a great atmosphere for families to enjoy the restaurant experience. In the evening if guests wish to make a reservation with children under the age of 8 please do so for no later than 6pm. When making a reservation please count children in the total number of guests and let us know if you need a high chair or space for a pram/pushchair.
Please note: We politely request that children are always supervised and remain seated at the table to allow our teams and other guests to move around the restaurant safely and maintain physical distance.

Halal Meats
For us to ensure we can provide the full selection of halal meats, please make your reservation 48 hours in advance and write ‘halal’ in the comments when booking or mention it to our team if booking over the phone. You can find more details about our halal selection in our menu page.

The team at Fazenda take food safety very seriously and particularly so when it concerns allergens in food. It is very important for us that our industry supply this important information on the food we serve to our guests. On arrival we can provide our guests with a detailed list of the key 14 allergens present across our menus. Please note we cannot guarantee there won’t be any cross-contamination in our food or drinks. If you suffer from an allergy or intolerance please let your server know before you order.

Dress Code
Fazenda’s dress code is elegant smart casual. We do not require gentlemen to wear jacket and tie, however, we do not permit sportswear or beachwear.

In line with legislation passed in 2007 Fazenda is a no-smoking restaurant. We do not allow e-cigarettes inside either.

Pets & Guide Dogs
Animals are not accepted unless assisting guests with disabilities.

Guests are allowed to take photos and videos for personal use inside the private dining room, gardens and on the terrace. Due to COVID-19, we will not be able to accommodate any photography requests for professional or educational purposes until further notice.

Our Reservation Terms, COVID Safety Measures and Frequently Asked Questions may change as we update and amend where necessary.