Reservation Terms

ONLINE RESERVATIONS

Tables of up to 10 guests can be booked straight from our website (9 for Fazenda Edinburgh and Birmingham).

For larger tables please contact [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] and our Reception Teams will be happy to help with your enquiry.

After making your reservation you'll receive a confirmation email. Should you not see this in your inbox after a few minutes please check your spam/junk folders. Do let us know if you have not received it and we'll be happy to help.

CHILDREN

We welcome children of all ages and believe we provide a great atmosphere for families to enjoy the restaurant experience. In the evening if guests wish to make a reservation with children under the age of 4 please do so for no later than 6pm (reservation durations vary depending on the number of guests so please note the reservation cannot go beyond 8pm). In the case of Private Dining Room reservations there is no age restriction. When making a reservation please count children in the total number of guests and let us know if you need a high chair or space for a pram/pushchair.
Lastly, please note that children under 16 years of age need to be accompanied by an adult to dine.

DRESS CODE

Fazenda's dress code is elegant smart casual. We do not require jacket and tie, however, sportswear (gymwear), beachwear, flip flops, fancy dress and/or items with offensive language on them are not permitted. We reserve the right to refuse admission if the dress code is not adhered to.

CANCELLATIONS & DEPOSITS

We might require card details to secure you reservation. Your card will not be charged upon booking and your details will be securely processed by Stripe. In some instances of specific days, times or last-minute reservations we may require a deposit to be paid in advance to secure it.

If you no longer wish to keep your reservation, please let us know with as much notice as possible, otherwise a charge of £10.00 per guest will be processed. The notice period is between 24 and 72 hours before the reservation, which will be stated on your reservation confirmation. This also applies in cases where guests do not attend their reservation. For our Bishopsgate restaurant please be aware that the charge is £20.00 per guest.

ARRIVING AT OUR RESTAURANTS

Accessibility information can be found here.

PAYMENTS

We take both cash and card payments.

HALAL MEATS

At Fazenda we cater for our halal guests even though this is not part of our standard menu. We are able to provide a halal selection with no prior notice at no extra charge, simply choose the 'Halal' tag on your reservation confirmation page and our Team will take care of the rest. You can find more details about our halal selection in our menu page.

ALLERGENS

The team at Fazenda take food safety very seriously and particularly so when it concerns allergens in food. It is very important for us that our industry supply this important information on the food we serve to our guests. On arrival we can provide our guests with a detailed list of the key 14 allergens present across our menus. Please note we cannot guarantee there won’t be any cross-contamination in our food or drinks. If you suffer from an allergy or intolerance please let your server know before you order.

SMOKING

In line with legislation passed in 2007 Fazenda is a no-smoking restaurant. We do not allow e-cigarettes inside either.

PETS & GUIDE DOGS

Animals are not accepted with the exception of assistance dogs.

PHOTOGRAPHY

Please note in the interest of respect of other guests and their privacy, filming cannot include others. Professional photography or videography cannot be carried out without first contacting us for authorisation.

LOST PROPERTY

Please contact our restaurants' Reception Teams if you believe you have left an item by mistake during your visit. Our Teams will always contact guests when items are named/include contact details. Items left behind will be kept in our restaurants for two months, after which any unclaimed items will be donated to charity.

FESTIVE RESERVATIONS - FAZENDA BISHOPSGATE

For reservations of 10+, we require a deposit of £25 p/p within 7 days from the date of booking to confirm the table. After which point your table may be released.

Deposit Forfeit:
Should your party numbers change, we request that you inform us in line with our cancellation policy of at least 72 hours prior to your reservation. If guest numbers decrease within this window, or on arrival, the deposit amount per person will be forfeited and not redeemable against your bill. The responsibility of any recuperation of monies that a guest has paid on behalf of others not present and therefore retained is that of the payer.

Cancellations/No-Shows:
You may amend or cancel your reservation up until the cut off time in accordance with your party size. Should you wish to cancel your reservation after this point or otherwise, a charge of £25 p/p will apply. If you have paid a deposit for your reservation, the sum prepaid will be forfeited.

Dining Times:
For all reservations including Private Dining and larger parties, (10+), we kindly request that all guests arrive promptly and together. In the event of separate arrivals, we will only accept food orders up to 30 minutes after the reservation time. Please note that we may not be able to extend the duration of the reservation beyond the allocated time due to availability constraints. We appreciate your understanding and cooperation.

If you have booked for our Pampas Menu, we kindly request that all guests are seated at the allocated reservation time, as we will aim to begin the Pampas experience 15 minutes after your seating time. Should guests arrive past this time, we reserve the right to continue with service regardless of full party arrival, so that those present are able to enjoy the full experience in a timely manner. Late arrivals may be permitted to join, however, they will be invited to commence dining in line with the rest of the party and our order of service.

Menu Selection:
For reservations of 10+ guests, (including children), all adults within the party are required to dine from our Festive or Pampas menus (depending on the party size). Any children under 14 may still dine from our children's menu.

Our Reservation Terms and Frequently Asked Questions may change as we update and amend where necessary.