COVID-19 Safety Measures & Frequently Asked Questions

Our restaurants are now open

Reservation Terms

Reservations
All guests must have a reservation before visiting us.

Number of guests per reservation
The maximum number of guests you will be able to book for online will be 6. If you wish to make a reservation for a larger number of guests please contact our reception teams ([email protected] / [email protected] / [email protected] / [email protected] [email protected]) and they will be happy to help. Please note in Scotland the maximum number of households per reservation will be 4 and maximum number of guests will be 10.

To maintain physical distancing and avoid waiting times at reception we will limit the number of guests we welcome every 15 minutes.

Face Coverings

Our teams will continue to wear face coverings and we politely ask you do the same if you can, both when entering our restaurants and when not seated at your table.

Cancellations & Deposits
PLEASE NOTE: We will require card details for all reservations for our restaurants. You will not be charged upon making your reservation, though we require a minimum notice of 24 hours should you no longer wish to fulfil it. Failure to cancel your reservation with the requested notice will result in an automatic £10 charge per person.

Card details are securely stored with our card payment provider Stripe. Stripe complies with all Payment Card Industry Data Security Standards. We do not hold the details or have direct access to them. Details will be held only for as long as they are required based on the transaction type and subject to regulations.

Arriving at our Restaurants

In order to keep our guests and team as safe as possible, we will be carrying out guest temperature checks on arrival. During this time, we will not be operating a cloakroom.

Test and Trace/Test and Protect
Due to our responsibility as a restaurant, we are unable to accept and confirm a reservation without the full and correct name, contact number and email address of ONE designated person of each party. Should the need arise, we will share relevant contact details with public health authorities. In the case of Scotland, every guest will need to check in using the NHS QR Code or our Fazenda check-in code upon arrival.

Payments
Please note we are only taking contactless and/or card payments at the moment. 

Children
We welcome children of all ages and believe we provide a great atmosphere for families to enjoy the restaurant experience. In the evening if guests wish to make a reservation with children under the age of 8 please do so for no later than 6pm. When making a reservation please count children in the total number of guests and let us know if you need a high chair or space for a pram/pushchair.
Please note: We politely request that children are always supervised and remain seated at the table to allow our teams and other guests to move around the restaurant safely and maintain physical distance.

Halal Meats
For us to ensure we can provide the full selection of halal meats, please make your reservation 48 hours in advance and write ‘halal’ in the comments when booking or mention it to our team if booking over the phone. You can find more details about our halal selection in our menu page.

Allergens
The team at Fazenda take food safety very seriously and particularly so when it concerns allergens in food. It is very important for us that our industry supply this important information on the food we serve to our guests. On arrival we can provide our guests with a detailed list of the key 14 allergens present across our menus. Please note we cannot guarantee there won’t be any cross-contamination in our food or drinks. If you suffer from an allergy or intolerance please let your server know before you order.

Dress Code
Fazenda’s dress code is elegant smart casual. We do not require gentlemen to wear jacket and tie, however, we do not permit sportswear or beachwear.

Smoking
In line with legislation passed in 2007 Fazenda is a no-smoking restaurant. We do not allow e-cigarettes inside either.

Pets & Guide Dogs
Animals are not accepted unless assisting guests with disabilities.

Photography
Guests are allowed to take photos and videos for personal use inside the private dining room, gardens and on the terrace. Due to COVID-19, we will not be able to accommodate any photography requests for professional or educational purposes until further notice.

Our Reservation Terms, COVID Safety Measures and Frequently Asked Questions may change as we update and amend where necessary.