Frequently Asked Questions
Are all your restaurants open?
We are currently closed due to government restrictions but reservations are open for 18th May 2021 onwards for our restaurants in England and 27th April for our restaurant in Scotland.
What are your opening days and times?
Please click on Locations to view relevant details for each Fazenda restaurant.
Are you accepting walk-ins?
At the moment we are unable to accept walk-ins. We ask that our guests make a reservation in advance ahead of their visit.
How can I make a reservation?
You can make a reservation via our website.
Do I need to pay a deposit for my reservation?
We will require card details for all reservations for our restaurants. You will not be charged upon making your reservation, though we require a minimum notice of 24 hours should you no longer wish to fulfil your reservation. Failure to cancel your reservation with the requested notice will result in an automated £10 charge per person.
Card details are securely stored with our card payment provider Stripe. Stripe complies with all Payment Card Industry Data Security Standards. We do not hold the details or have direct access to them. Details will be held only for as long as they are required based on the transaction type and subject to regulations.
Are you accepting cash payments?
For the time being we will only accept contactless and card payments.
Can I have drinks at the bar?
In order to comply with physical distance and government guidelines we are not currently offering drinks service at our bars.
Will your salad bar be working as before?
We have made some changes to our concept and menu in order to keep both our teams and guests safe during this time.
This is why our salad bar is no longer operational; instead our Sides now come to your table. They are a selection of Argentinian and Brazilian sides which are ordered via your waiter/tress and brought to you by them.
To view all Sides and our full Food Menu please see our Menu page.
Number of guests per reservation
The maximum number of guests you will be able to book for online will be 6 and following latest government guidelines these should follow the ‘rule of 6’ or be from up to 2 households. In the case of Scotland it will be for a maximum of 4 guests and from up to 2 households as well.
If you wish to make a reservation for a larger household please contact our reception teams (email@example.com / firstname.lastname@example.org / email@example.com / firstname.lastname@example.org email@example.com) and they will be happy to help.
To maintain physical distancing guidelines and avoid waiting times at reception we will limit the number of guests to twelve every 15-minute interval.
Do I need to wear a face covering?
In Scotland from 14th September 2020 we ask that all our guests (unless exempted) wear a face covering when entering the restaurant and whenever not seated at their table.
In England this same requirement applies from 24th September 2020 (unless exempted)
Will there be a limit of guests entering the restaurant at the same time?
For the moment in order to maintain physical distance and government guidelines we are only able to welcome a limited number of guests every 15-minute interval.
Is your terrace open for reservations?
For the moment our terrace is not open for reservations.
I have a gift voucher I purchased before lockdown took place, will it still be valid?
Yes, all existing gift vouchers have been given a 12-month extension from the moment we reopen our doors. You don’t need to do anything, simply bring it with you next time you visit us.
COVID-19 Safety Measures
Will tables have been set in advance?
Yes, our tables will be already set before you are seated. All tables will be thoroughly cleaned and sanitised before your arrival.
Will I have to have my temperature checked upon arrival?
Yes. In order to keep our guests and team as safe as possible, we will be carrying out guest temperature checks on arrival. Should anybody in your party present with a temperature as per PHE/PHS guidelines, unfortunately all members of the party will be unable to dine with us.
Are you using screens between tables?
The layout of our restaurants has been adapted to ensure there is sufficient distance between tables. There will be a screen division between any back-to-back tables or booths.
Do you have more distance between tables?
Following government guidelines on physical distance the layout of our restaurants has been adapted to ensure there is sufficient space between our tables.
Will your team be wearing any PPE?
Our team will be provided with and required to wear a face covering during their shifts.
Will touch points be sanitised regularly?
Each of our restaurants will have a dedicated team member to ensure all frequently touched surfaces and toilets are sanitised throughout service.
Will your team be washing their hands regularly?
Our team members will be fully trained on correct, effective and regular hand washing.
Will your team be tested?
Government guidelines do not require hospitality workers to be tested before returning to work. We will, however, be carrying out daily temperature checks (once before their shift, with random spot checks taking place). Should anyone present any symptoms they will be unable to work and will follow government guidelines on testing and self-isolation.
What will happen if one of your guests falls ill?
If we are made aware that someone who has visited us has fallen ill we will immediately follow government guidelines.
What will happen if one of your team members falls ill?
Should anyone present any symptoms they will be unable to work and will follow government guidelines on testing and self-isolation.
How will you conduct test and trace/test and protect procedures?
Guests who wish to make a reservation to visit us will need to provide a full and correct name, contact number and email address. These details will be used should the need arise and shared with Public Health England/Public Health Scotland.
Will they be GDPR compliant?
Yes. All details stored are not used for marketing purposes, they are only used for reservation purposes and are only shared with Public Health England/Public Health Scotland should we be made aware that a guest who has visited us has fallen ill.
Where will my details be stored?
Who will have access to these details?
Can I make a reservation if I do not wish to share my details?
Due to our responsibility as a restaurant, we are unable to accept and confirm a reservation without the full and correct name, contact number and email address of one designated person of the party.
Our Reservation Terms, Covid Safety Measures and Frequently Asked Questions may change as we update and amend where necessary.