Frequently Asked Questions

Restaurants

Are all your restaurants open? 
All Fazenda restaurants are now open.

What are your opening days and times? 
Please click on Locations to view relevant details for each Fazenda restaurant.

Are you accepting walk-ins? 
At the moment we are unable to accept walk-ins. We ask that our guests make a reservation in advance ahead of their visit. 

How can I make a reservation? 
You can make a reservation via our website or by contacting your local Fazenda.

Do I need to pay a deposit for my reservation? 
We will require card details for all reservations for our restaurants. You will not be charged upon making your reservation, though we require a minimum notice of 24 hours should you no longer wish to fulfil your reservation. Failure to cancel your reservation with the requested notice will result in an automated £10 charge per person.

Service

Can I have drinks at the bar? 
In order to comply with physical distance and government guidelines we are not currently offering drinks service at our bars.

Will your salad bar be working as before?
We have made some changes to our concept and menu in order to keep both our teams and guests safe during this time.

This is why our salad bar is no longer operational; instead our Sides now come to your table. They are a selection of Argentinian and Brazilian sides which are ordered via your waiter/tress and brought to you by them.

To view all Sides and our full Food Menu please see our Menu page.

Number of guests per reservation
Fazenda Manchester and Fazenda Liverpool: the maximum number of guests will be 4 and they must be from only one household pursuant to local restrictions in place. If you wish to make a reservation for a larger household please contact our reception teams (manchester@fazenda.co.uk / liverpool@fazenda.co.uk) and they will be happy to help.

For our other English restaurants the maximum number of guests per reservation is 6. Following latest government guidelines reservations will not have a household limit starting from 14/9/20.

For Fazenda Edinburgh the maximum number of guests per reservation is 6 and following latest PHS and government guidelines they must be from up to 2 different households (children under 12 years of age from those two households do not count towards the limit). From 14th September 2020 we ask that all our guests (unless exempted) wear a face covering when entering the restaurant and whenever not seated at their table.

To maintain physical distancing guidelines and avoid waiting times at reception we will limit the number of guests to twelve every 15-minute interval.

Will there be a limit of guests entering the restaurant at the same time? 
For the moment in order to maintain physical distance and government guidelines we are only able to welcome 12 guests every 15-minute interval.  

How long will my reservation be? 
Reservations for 1 to 6 guests will have a duration of 2h.

Is your terrace open for reservations? 
For the moment our terrace is not open for reservations. 

Are you accepting cash payments? 
For the time being we will only accept contactless and card payments. 

Are Christmas reservations available? 
We have not finalised details for our Christmas menu but for provisional reservations please click on Locations where you will find the contact email address for your local Fazenda.

Gift Vouchers

I have a gift voucher I purchased before lockdown took place, will it still be valid? 
Yes, all gift vouchers purchased by 31/7/20 have an automatic extension of 6 months added to them.

COVID-19 Safety Measures

Will tables have been set in advance? 
Yes, our tables will be already set before you are seated. All tables will be thoroughly cleaned and sanitised before your arrival.

Will I have to have my temperature checked upon arrival?
Yes. In order to keep our guests and team as safe as possible, we will be carrying out guest temperature checks on arrival. Should anybody in your party present with a temperature as per PHE/PHS guidelines, unfortunately all members of the party will be unable to dine with us.

Are you using screens between tables? 
The layout of our restaurants has been adapted to ensure there is sufficient distance between tables. There will be a screen division between any back-to-back tables or booths. 

Do you have more distance between tables? 
Following government guidelines on physical distance the layout of our restaurants has been adapted to ensure there is sufficient space between our tables. 

Will your team be wearing any PPE? 
Our team will be provided with and required to wear a face covering during their shifts. 

Will touch points be sanitised regularly?
Each of our restaurants will have a dedicated team member to ensure all frequently touched surfaces and toilets are sanitised throughout service. 

Will your team be washing their hands regularly? 
Our team members will be fully trained on correct, effective and regular hand washing.

Will your team be tested? 
Government guidelines do not require hospitality workers to be tested before returning to work. We will, however, be carrying out daily temperature checks (once before their shift, with random spot checks taking place). Should anyone present any symptoms they will be unable to work and will follow government guidelines on testing and self-isolation.

What will happen if one of your guests falls ill? 
If we are made aware that someone who has visited us has fallen ill we will immediately follow government guidelines. 

What will happen if one of your team members falls ill? 
Should anyone present any symptoms they will be unable to work and will follow government guidelines on testing and self-isolation. 

How will you conduct test and trace/test and protect procedures? 
Guests who wish to make a reservation to visit us will need to provide a full and correct name, contact number and email address. These details will be used should the need arise and shared with Public Health England/Public Health Scotland. 

Will they be GDPR compliant? 
Yes. All details stored are not used for marketing purposes, they are only used for reservation purposes and are only shared with Public Health England/Public Health Scotland should we be made aware that a guest who has visited us has fallen ill.

Where will my details be stored? 
All reservation details are safely stored in our reservation system. Please see our Privacy Policy for more information. 

Who will have access to these details? 
Guest details are not shared with any third party, as per our Privacy Policy. Details will only be shared with Public Health England/Public Health Scotland should we be made aware that a guest who has visited us has fallen ill. 

Can I make a reservation if I do not wish to share my details? 
Due to our responsibility as a restaurant, we are unable to accept and confirm a reservation without the full and correct name, contact number and email address of one designated person of the party.

Our Reservation Terms, Covid Safety Measures and Frequently Asked Questions may change as we update and amend where necessary.