Frequently Asked Questions

Restaurants

Are all your restaurants open? 
All Fazenda restaurants are open.

What are your opening days and times? 
Please click on Locations to view relevant details for each Fazenda restaurant.

Are you accepting walk-ins? 
We ask that our guests make a reservation in advance ahead of their visit. 

How can I make a reservation? 
You can make a reservation via our website.

Do I need to pay a deposit for my reservation? 
We will require card details for all reservations for our restaurants. You will not be charged upon making your reservation, though we require a minimum notice of 72 hours should you no longer wish to fulfil it, or reduce the booking size. Failure to cancel/amend your reservation with the requested notice will result in an automated £10 charge per person.

Card details are securely stored with our card payment provider Stripe. Stripe complies with all Payment Card Industry Data Security Standards. We do not hold the details or have direct access to them. Details will be held only for as long as they are required based on the transaction type and subject to regulations.

Service

Are you accepting cash payments? 
We are now accepting both cash and card payments.

Can I have drinks at the bar? 
For specific information about service in our bar areas please contact your local Fazenda.

Our Market Table
We are delighted to have introduced our Market Table at every Fazenda restaurant. Here our guests can find a sumptuous variety of items such as charcuterie, cheeses, speciality salads, fresh vegetables, seafood and more.

Number of guests per reservation
The maximum number of guests you will be able to book for online will be 6. If you wish to make a reservation for a larger number of guests please contact our reception teams ([email protected] / [email protected] / [email protected] / [email protected] [email protected]) and they will be happy to help.

To maintain physical distancing guidelines and avoid waiting times at reception we will limit the number of guests every 15-minute interval.

Do I need to wear a face covering?
We politely request you wear one if you can, both when entering our restaurants and when not seated at your table.

Will there be a limit of guests entering the restaurant at the same time? 
For the moment in order to maintain physical distance we will continue to limit the number of guests every 15-minute interval.  

Is your terrace open for reservations? 
For the moment our terrace is not open for reservations. 

Gift Vouchers

I have a gift voucher I purchased before lockdown took place, will it still be valid? 
Yes, all existing gift vouchers have been given a 12-month extension from the moment we reopen our doors. You don’t need to do anything, simply bring it with you next time you visit us.

COVID-19 Safety Measures

Will tables have been set in advance? 
Yes, our tables will be already set before you are seated. All tables will be thoroughly cleaned and sanitised before your arrival.

Will I have to have my temperature checked upon arrival?
Team members will undergo temperature checks before entering our restaurant. We are also taking part in workplace testing.

Are you using screens between tables? 
The layout of our restaurants has been adapted to ensure there is sufficient distance between tables. There will be a screen division between any back-to-back tables or booths. 

Do you have more distance between tables? 
The layout of our restaurants has been adapted to ensure there is sufficient space between our tables. 

Will your team be wearing any PPE? 
Our team will be provided with and required to wear a face covering during their shifts. 

Will touch points be sanitised regularly?
Each of our restaurants will ensure all frequently touched surfaces and toilets are sanitised throughout service. 

Will your team be washing their hands regularly? 
Our team members have been fully trained on correct, effective and regular hand washing.

What will happen if one of your team members falls ill? 
Should anyone present any symptoms they will be unable to work and will follow government guidelines on testing and self-isolation. 

Can I make a reservation if I do not wish to share my details? 
As an operator, we are unable to accept and confirm a reservation without the full and correct name, contact number and email address of one designated person of each party, that is, the person making the reservation. Should the need arise, we will share relevant contact details with public health authorities. 

Our Reservation Terms, Covid Safety Measures and Frequently Asked Questions may change as we update and amend where necessary.