Message from our Managing Director Tomás Maunier, shared on 25th March 2020
I would like to offer a further update after our last. We are really pleased to say we have been able to retain all 400+ members of our team following the Government’s Coronavirus Job Retention Scheme.
This worried us day and night, just like it did every other employer, and therefore our biggest triumph during this difficult time. We are still, however, awaiting for further Government clarity on how the scheme will work.
We debated the possibility of offering a delivery or takeaway service but decided against it as we believe Fazenda and Picanha are more than just food for our guests, they are an experience and we wouldn’t have been able to offer this through either of those. All our restaurants will therefore remain closed for the time being until we feel it is safe – following Government guidelines – to open again.
We are still doing everything in our power to maintain cashflow levels healthy to be able to open once this storm has passed, and we must thank all our suppliers, landlords and stakeholders for their support in this.
As I have mentioned in previous messages, should you wish to contact me with any questions please don’t hesitate to do so.
Message from our Managing Director Tomás Maunier, shared on 19th March 2020
I’m writing today to let you know that we have made the decision to temporarily close all our restaurants (Fazenda and Picanha by Fazenda) with effect today 19th March 2020.
We believe that after careful consideration it is the right decision for both our business and the communities that we serve.
The truth is we know we’re not perfect and we will never be – who is, after all – but we have built and nurtured this company on the basis of care; care for our guests and for our teams, as there cannot be a happy guest if there isn’t a happy team.
Caring about the humans behind the roles has always been our premise, which is why the decisions we have had to make are possibly the hardest ones we’ll ever face. At this stage we are not completely sure about what the best way to support our teams is, which is why we are keeping an open line of communication with all of them over the next few days and weeks to ascertain this.
In a situation that is beyond anyone’s control we have done our best to adapt, to offer alternatives, to make any necessary changes in order to continue welcoming you all and offering you the experience we so love to provide.
We are not the only ones going through this. Every single bar, pub, restaurant, no matter how big or small, is powered by humans who fulfil roles, each and every one of those key to delivering a service, an experience. So I ask for compassion and understanding for all hospitality businesses, as each of them is trying to make the best possible decisions in an unprecedented climate.
Our main goal right now is to survive this storm to be able to welcome you all once again in our home.
If you had made a reservation to visit us in the coming days, don’t worry, our teams will be in touch. You can also contact the individual restaurants – Leeds, Liverpool, Manchester, Edinburgh, Birmingham, Chester – and our teams will get back to you soon.
As I said in previous messages, should you wish to contact me please don’t hesitate to do so.
I take this opportunity to thank you from the bottom of our hearts for your continuous support over the last 10 years. We look forward to welcoming you again soon and enjoying great food and great wine, together.
Message from our Managing Director Tomás Maunier, shared on 16th March 2020
Following today’s communication from the Government we would like to make you aware that all our restaurants – from both brands Fazenda and Picanha by Fazenda – will continue to be open for all guests. We have decided, however, to temporarily review our opening hours, having our last evening seating at 9pm between Sunday and Thursday.
The stricter sanitation and hygiene measures we put in place since last week will continue to be there (please see my message below from 12/3/20). I didn’t mention every single one of them so I take advantage to name a few more on this message. We are sanitising card machines after every use, as well as tills; we have a member of our team on every shift who is solely responsible for all sanitation of surfaces and touch points. Besides taking the temperature of our team members we are also taking the temperature of our suppliers’ delivery team when they visit our sites.
We have also made the decision to temporarily remove our Bar Food Menu in order to avoid serving finger food or food that is to be consumed without the use of cutlery.
Our reception team will be contacting our guests who are due to visit us in the coming days; if you are unwell or you wish to cancel your reservation for whatever reason please follow the link on your confirmation email or contact the relevant Fazenda or Picanha restaurant. Knowing about cancellations in advance allows us to plan ahead.
As a business – just like any other guest-facing business right now – we are working hard to ensure we go through this challenging time together and minimise the impact it has on all 400 members of our team as well as our guests. These are unprecedented times we’re all facing but we will do everything in our power to continue working together with our team to make you all, our guests, feel special when you visit us.
As I mentioned last time, if you have any queries at all, please don’t hesitate to contact me.
A message from our Managing Director Tomás Maunier – Shared on 12th March 2020
In the wake of the development of COVID-19 in several countries, I wanted to share with you some further information on the measures we are taking at City District.
The health and wellbeing of our guests and members of our team are of utmost importance, which is why we have been following closely the advice provided by the Government, NHS, PHE and PHS since last month.
We made the decision to enforce a self-quarantine of 14 days for any member of our team who had travelled to any affected areas, and we have restricted travel to these areas until further notice. We have requested our team members not to travel abroad unless it is an emergency and we have also implemented an on-the-spot temperature measurement of our team members at work.
Whilst hygiene and sanitation have always been part of our strict internal guidelines as a restaurant group, we have implemented a series of measures to ensure these are even stricter, including regularly sanitising door handles, supplying guests with touch-free hand sanitisers, replacing serving cutlery even more often than usual, among many others.
We will continue to monitor this situation as it develops and will keep you all updated.
We believe that if we all take the right measures and act responsibly we should be able to minimise the effect current circumstances have on our daily lives, and we should be able to do what we love doing the most, which is making all our guests feel special.
Should you have any queries please don’t hesitate to contact me.
I take this opportunity to thank you for your continuous support.